7 Best Customer Service Courses [2022 OCTOBER] [UPDATED] (2023)

1. Top Customer Service Courses (Udemy)

2. Transforming Customer Experience: Strategies for Service Industry (National University of Singapore, NUS Business School)

3. Writing Customer Service Emails (LinkedIn Learning)

4. Customer Service Training (LinkedIn Learning)

5. Customer Experience Design for Customer Success by Trailhead (FutureLearn)

6. Customer Service Training (Go Skills)

6. Phone-Based Customer Service (LinkedIn Learning)

7 Best Customer Service Courses [2022 OCTOBER] [UPDATED] (1)

(Video) Customer Service Week 2022 - October 3-7

25 Experts have compiled this list of Best Customer Service Course, Tutorial, Training, Class, and Certification available online for 2022. It includes both paid and free resources to help you learn about Customer Service and these courses are suitable for beginners, intermediate learners as well as experts.

6 Best Customer Service Courses, Certification, Training and Classes Online [2022 OCTOBER] [UPDATED]

1. Top Customer Service Courses (Udemy)

With the shift of business to customer-centric culture user-friendly services for clients have become the top priority of the companies. This platform makes sure that you find that one course that fits your requirements. Use the filters to choose from over 1300 programs. Some of the bestsellers include soft skill fundamentals, sell without advertisement, service management modules and more. Upon the completion of your certification, you will be able to apply to the numerous relevant job profiles spread across organizations.


– No pre-requite required to get started for the beginner level programs.

– The classes are accompanied by assignments and lessons that help you to get a clearer understanding of the concepts covered.

– Learn to satisfy your consumers and solve their problems in an efficient manner.

– Each topic is covered in an elaborate manner with proper examples and demonstrations.

– Lectures + Articles + Downloadable resources + Full lifetime access

– The lessons and study materials can be accessed for a minimal fee.

Duration: Self-paced

Rating: 4.5 out of 5

You can Sign up Here

2. Transforming Customer Experience: Strategies for Service Industry (National University of Singapore, NUS Business School)

7 Best Customer Service Courses [2022 OCTOBER] [UPDATED] (2)

With more than 50 years of experience, NUS is one of the most prestigious business schools of Singapore. In this program, about customer experienceyou will learn from real-world examples of brands who deliver great customer experience such as Starbucks, Rolls-Royce, and ANZ Bank. You will learn how one of the founders of Starbucks came up with the cafe’s value proposition. You will identify how Rolls-Royce used engineering excellence and service solutions to become one of the well-known global manufacturers of cars. In addition, learn about other companies such as BMW, Tesla, Raffles Hotel, Wise, Four Seasons Hotel, Changi Airport – Singapore, Lux Hotels & resorts, Zappos etc.

Highlights –

– Learn about service delivery trends, opportunities and challenges.

– Learn about how to create a value proposition for your company to help them stand out from competitors.

– Understand how technology is used to deliver great service excellence.

– Get to know strategies for delivering service excellence at an efficient cost.

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– Learn about frameworks and strategies to identify, manage and maintain customers.

– The program comprises video lectures, reflection activities, assignments, discussion boards, one try-it activity and one capstone project.

– The program will teach you how to deliver a great customer experience in a service-driven industry.

– Learn from real-world examples from multiple industries to put the theory into practice.

Duration: 2 months

Rating: 4.7 out of 5

You canSign Up Here

3. Writing Customer Service Emails (LinkedIn Learning)

This lesson is designed to help you write to the consumers with consistency and professionalism all the while maintaining authenticity. Learn to read and answers emails, handle difficult questions, acknowledge customer feelings, avoid clichéd language among the crucial topics covered. By the end of the lectures, you will have the skills required to work in a contact center and to improve customer relations.


– Explain the process of your company clearly to the consumers as and when required.

– Learn to apologize when appropriate to maintain the reputation and the satisfaction level.

– The introductory lessons provide an overview of the exercises and the process to complete them.

– Attempt the chapter quizzes at regular intervals to brush up the topics covered in the videos.

– Demonstrate empathy and sincerity in your writing along with clear communication of the solutions in any given scenario.

– Access the training for free after the first month of signing up.

Duration: 1 hour 6 minutes

Rating: 4.5 out of 5

You can Sign up Here

4. Customer Service Training (LinkedIn Learning)

With over 250 courses this platform covers all the necessary aspects to provide the best possible customer service. Whether you want to work with upset customers, handle CRM software, write emails, acquire troubleshooting skills then there are dedicated training for each one of it. Start with the basic essential programs if you are new to this field or cover the leadership and team management techniques if you are already confident in your foundational concepts. Upon the completion of the lectures, you will have the confidence to delve into more complex specializations and present your ideas efficiently.

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– The videos guide you through all the core concepts beginning from the introductory parameters to the difficult ones.

– Explore the customer-centric culture and upgrade your communication skills.

– Exercises are available for online practice as well as for offline learning.

– The option of ‘view offline’ allows you to attend classes without the internet and on the go.

– The training is divided into appropriate sections along with relevant exercises.

-The complete study materials are available for free for the first month after enrollment.

Duration: Self-paced

Rating: 4.6 out of 5

You can Sign up Here

5. Customer Experience Design for Customer Success by Trailhead (FutureLearn)

This customer experience design program will assist you in learning extensive skills to design & implement tactics to enhance customer experience and customer success. This program is designed in collaboration with Trailhead Salesforce to explore CX design and customer journeys. In addition, you’ll also learn how to optimize the experience to grow customer loyalty profits and average spending. The course instructors will help you expand your knowledge of CSM methodologies and CX principles while comprehending the role across different business contexts and optimizing customer value for specific customer segments. Also, the program will help you gain multiple skills and give a certificate of completion that can be shared with employers for job opportunities.

Highlights –

– Learn to map a customer journey and experience for target customer groups and gain knowledge about outlining the top-line approach to effective CX design

– Learn to identify the key components and methods of building successful customer strategy to strong business relationships

– Recognize technological opportunities to gain and achieve the aspirational experience that focuses on the application of CRM technology

– Gain skills like customer journeys, Salesforce, CRM Technology, customer experience strategy, relationship management, and other tactics of customer experience

Duration: 12 weeks (4 hours/week)

Rating: 4.8 out of 5

You can Sign up Here

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6. Customer Service Training (Go Skills)

Through this certification, you will learn to improve the quality of your customer experience and ultimately increase your business revenues. Discover the seven principles to understand how psychology plays a crucial role in providing service, various fundamental etiquettes, and relevant business impact. Most importantly you will see how to provide top-notch services and resolutions to problems that will be useful for gaining loyal customers. With glowing reviews and stellar ratings, this program is a crowd favorite.


– The tutorial is very well designed and divided into relevant sections that make browsing through the lectures easy.

– There are a total of 22 practice tutorials.

– Create positive interactions and take responsibility for your tasks.

– Learn to listen actively to verbal and nonverbal cues and build a rapport by empathizing.

– Identify the root cause of the problem and reach its solution that exceeds expectations.

Duration: 11 hours

Rating: 4.4 out of 5

You can Sign up Here

6. Phone-Based Customer Service (LinkedIn Learning)

With the advancement of technology, there are different emerging branches of customer service. Still, it is safe to say that the phone-based facility is one of the most significant forms of communication between organizations and customers or clients. Take this intermediate-level program to learn the tactics to break the ice and create an understanding with the people you serve. Develop efficient listening skills and tune out distractions while attending phone calls. End the lesson by exploring the methods to de-escalate angry callers, express empathy, and more.


– The learning objectives are clearly defined which makes it easy to follow along.

– Take a look at the unique challenges that are faced during telephonic conversations.

– The lessons are divided into 3 parts along with 3 chapter quizzes.

– Follow the examples and best practices to make the most of the journey.

– The lectures, videos, and assignments can be accessed without any cost for the first month after signing up.

– With over 55,000 viewers from a wide range of backgrounds, this certification is one of the best sellers on this platform.

Duration: 52 minutes 10 seconds

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Rating: 4.5 out of 5

You can Sign up Here

So that was our take on the best Customer Service courses, certifications, and tutorials online. Hundreds of experts come together to handpick these recommendations based on decades of collective experience.


What is the best course to learn in 2022? ›

Top Trending Professional Courses in 2022
  • Cloud Computing. ...
  • Project Management. ...
  • Business Analytics. ...
  • Chartered Financial Analyst. ...
  • Digital Marketing. ...
  • Machine Learning. ...
  • Wealth Management. ...
  • Medical and Biological Science.
16 May 2022

Which certificate course is best? ›

  • Certified ScrumMaster. ...
  • DevOps Certification Training. ...
  • Digital Marketing Specialist Certification. ...
  • ITIL® 4 Foundation Certification. ...
  • PMP® Certification Training. ...
  • Machine Learning Certification. ...
  • Salesforce Administrator & App Builder Certification. ...
  • Selenium 3.0 Training.
11 Oct 2022

What customer service skill is overlooked most frequently? ›

While many customer service online training courses cover communication skills, non-verbal communication is often overlooked.

What are the top 5 courses? ›

Have a look at some of the most popular courses:
  • Courses Finance.
  • Courses Management.
  • Courses Leadership.
  • Courses Business.
  • Courses Accounting.
  • Courses Academic English.
  • Courses Human Resources.
  • Courses Information Technology.

Which course is in demand in 2022? ›

So, let's have a look at the most in-demand career options for 2022:
S NoMost in-demand careers
1Product design
2Data science
3Business analyst
4Digital marketing
6 more rows
19 Jan 2022

What are the 7 qualities of good customer service? ›

7 Must-Have Qualities of a Stellar Customer Service Rep
  • Problem-Solving Skills. The number one skill you need to excel in for good customer service is problem-solving. ...
  • Clear Communication. ...
  • Friendly Attitude. ...
  • Empathy. ...
  • Business Acumen. ...
  • Product/Service Knowledge. ...
  • Strong Time Management.

How can I improve my customer service skills? ›

Why great customer service is so important for a customer service representative
  1. Practice active listening.
  2. Learn to empathize with your customers.
  3. Use positive language.
  4. Improve your technical skills.
  5. Know your products and services.
  6. Look for common ground.

What are the types of customer service training? ›

Types Of Formal Training For Customer Service
  • Instructor-Led Training. Instructor-Led Training is the form of training that is led by an instructor. ...
  • Webinar. ...
  • eLearning. ...
  • Mentoring. ...
  • Role-Playing. ...
  • Job Aids. ...
  • Electronic Performance Support System (EPSS) ...
  • Key Points.
16 Feb 2020

What are the 3 most important things in customer service? ›

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

What is a 5 star customer service? ›

Five-star customer service means making it so your customer never has to explain anything twice, and your customer service team has any information they need right at their fingertips. In fact, truly excellent support means customers don't even have to explain things once.

What are the 5 qualities of customer service? ›

When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.

Which 6 month course is best? ›

The following positions require a certificate from programs that can be completed in six months:
  • Emergency Medical Technician.
  • Funeral director.
  • Brick Mason.
  • Personal trainer.
  • Medical coder.
  • Firefighter.
  • Air traffic controller.
  • Automobile service station manager.

What are 3 months courses? ›

List of 3 Months Courses after 12th
Course NameCourse Duration
Certificate in Basic Computer Course3 Months
Certificate in Network Marketing3 Months
Certificate in Computer Networking3 Months
Certificate in Mobile Phone Repairing3 Months
22 more rows
18 Jul 2021

Which course is best to get job immediately? ›

  • MBA.
  • Placements.
  • Product Management.
  • Psychology.
  • Sales.
  • Software Development.
  • upGrad Mentorship.
  • Supply Chain Management.

Which course is trending now? ›

  • MBA & DBA. Executive MBA SSBM.
  • Data Science. PGP in Data Science and Business Analytics Program from Maryland. ...
  • M.Sc in Machine Learning & AI – LJMU & IIT M.
  • Management. PMP Certification Training | PMP Online Course. ...
  • Digital Marketing. ACP in Customer Centricity.
  • Software Technology. ...
  • Business Analytics Certification Program.
6 Oct 2022

Which course is best now a days? ›

Hence these are one of the best online courses with certificates that one can pursue.
Best Certification Courses Which Offer High-Paying Jobs.
Sl NoBest Online Courses With Certificates
2Software Development Certification Courses
3Accounting Management Certification Courses
4Information Technology Certification Courses
5Civil Engineering Certification Courses
6 more rows
23 Sept 2022

What is the most demand course? ›

This list details some of the most popular and lucrative college majors in demand in 2022.
  1. Engineering. ...
  2. Business. ...
  3. Nursing. ...
  4. Hospitality. ...
  5. Education. ...
  6. Computer Science. ...
  7. Architecture. ...
  8. Pharmaceutical Sciences.

Which course is easy and high salary? ›

Answer: A few of the vast Short-term courses that offer high salary packages in India are Diploma in Web Designing, CFP Certification, Data Science, Business Analytics Certification Program, Diploma in Digital Marketing, etc.

Which course has high job opportunities? ›

Below mentioned are the best courses after 12th science which a student can choose from depending on their aptitude and interests.
  • Medicine/ MBBS. ...
  • Engineering. ...
  • BBA. ...
  • LLB (Bachelor of Law) ...
  • Bachelor in Statistics. ...
  • Bachelor in Computer Application. ...
  • Bachelor of Science in Hotel Management. ...
  • B.Sc in IT and Software.
25 Mar 2022

Which course is highly paid? ›

Some of the major sectors it will have a huge impact on are healthcare, education , agriculture, banking , transportation, infrastructure, cyber security, manufacturing, and business. One of the best certification courses on this list, Artificial Intelligence Certification Courses can land you your dream career.

How can I talk to 3 customer service? ›

Call us
  1. Personal customers. From your Three phone. 333. From any other phone. 0333 338 1001. From abroad. ...
  2. Mobile broadband customers. From your Three phone. 500. From any other phone. 0333 338 1003. From abroad. ...
  3. Business customers. From your Three phone. 337. From any other phone. 0333 338 1004. From abroad.

How can you handle an angry customer? ›

How to Deal with Angry Customers
  1. Remain calm.
  2. Practice active listening.
  3. Repeat back what your customers say.
  4. Thank them for bringing the issue to your attention.
  5. Explain the steps you'll take to solve the problem.
  6. Set a time to follow up with them, if needed.
  7. Be sincere.
  8. Highlight the case's priority.
15 Dec 2021

What are the 7 steps of customer service? ›

7 Steps to Developing a Customer Service Strategy
  • Create a Customer Service Vision. ...
  • Assess Customer Needs. ...
  • Hire the Right Employees. ...
  • Set Goals for Customer Service. ...
  • Train on Service Skills. ...
  • Hold People Accountable. ...
  • Reward and Recognize Good Service.
5 May 2020

What are the 10 tips of customer care? ›

Top 10 Customer Service Tips
  • Top Ten Tips for Giving Great Customer Service. ...
  • Hire People with a Service-orientated Attitude. ...
  • Make it All About the Customer. ...
  • Keep your Customer Service People up to Speed. ...
  • Think With the Customer in Mind. ...
  • Conduct Customer-focused Meetings. ...
  • Empower your Employees. ...
  • Do the Unexpected.

What is a excellent customer service? ›

What is great customer service? Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.

What are the soft skills training? ›

What is soft skills training? Simply put, soft skills are a combination of abilities related to people and social situations rather than a person's technical abilities. Some common examples of soft skills are relationship-building, teamwork, communication, problem-solving, and leadership.

How do I start a customer service course? ›

Here are 5 tips to set your customer service training plan up for success:
  1. Identify your learning objectives. ...
  2. Refer to your brand and company culture. ...
  3. Decide how you will assess your learners. ...
  4. Know how you'll host and share your course. ...
  5. Be sure to update your training content over time.
28 May 2022

What are customer service topics? ›

Some essential customer service skills include active listening, attentiveness, communication, confidence, decision-making, empathy, flexibility, positivity, problem-solving, and being a team player. By making these soft skills tangible, reps know what they should be aiming for.

Which course is best for future? ›

Information Technology Degrees For the Future
  1. Computer Science. ...
  2. Internet of Things (IoT) ...
  3. Health Information Technology. ...
  4. Information Technology. ...
  5. Big Data Systems. ...
  6. Artificial Intelligence (AI) ...
  7. Management Information Systems (MIS) ...
  8. Computer Science and Mathematics.

What is the best course to study now? ›

Top Trending Online Courses
  • Data Science. ...
  • Artificial Intelligence and Machine Learning. ...
  • Big Data. ...
  • Business Intelligence. ...
  • Cloud Computing. ...
  • Project Management. ...
  • Software Development. ...
  • Full-stack development.

Which course is best now a days? ›

Hence these are one of the best online courses with certificates that one can pursue.
Best Certification Courses Which Offer High-Paying Jobs.
Sl NoBest Online Courses With Certificates
2Software Development Certification Courses
3Accounting Management Certification Courses
4Information Technology Certification Courses
5Civil Engineering Certification Courses
6 more rows
23 Sept 2022

What should I retrain as in 2022? ›

If you want to add new skills to your CV, check out these 20 great retraining options.
  • Social Media Manager.
  • Digital Marketing Manager.
  • Teacher.
  • Software Developer.
  • Graphic Designer.
13 Aug 2021

Which course has highest demand? ›

Most In-Demand Degrees
  1. Pharmacology. For a lucrative career helping people, pharmacology is at the top of the list for in-demand degrees. ...
  2. Computer Science. ...
  3. Health Science. ...
  4. Information Technology. ...
  5. Engineering. ...
  6. Business Administration. ...
  7. Finance. ...
  8. Human Resources.

Which course has high salary? ›

High Salary Courses after 12th Science PCMB
CareerDegree NameSalary (INR)
ArchitectB. Arch₹ 4 to 10 LPA
PilotPilot License₹ 6 to 10 LPA
Data ScientistB.tech from IT or computer science₹ 3.5 to 9 LPA
5 more rows
6 Oct 2022

Which course has more job opportunities? ›

Bachelor of Technology (B. Tech) And Bachelor of Engineering (BE) The B. Tech and BE degrees are one of the most famous undergraduate degrees in India in terms of the job opportunities they provide.

Which course is easy and high salary? ›

Answer: A few of the vast Short-term courses that offer high salary packages in India are Diploma in Web Designing, CFP Certification, Data Science, Business Analytics Certification Program, Diploma in Digital Marketing, etc.

What courses is in demand today? ›

6 In-Demand Courses In The Philippines
  • Information Technology / Computer Science.
  • Business Management.
  • Engineering.
  • Supply Chain Management.
  • Healthcare.
  • Education.
30 May 2022

Which course is demand in future? ›

Artificial Intelligence and Machine Learning Expert

AI and ML experts are in huge demand, and it's continuously increasing. AI and ML find applications in various industries, including finance, health, medicine, education, manufacturing, etc.

What are the top 10 online courses? ›

Top 10 Online Courses in India from the Best E-learning...
  • Graphic Design.
  • Cyber Security.
  • Data Analytics.
  • Digital Marketing.
  • Social Media Marketing.
  • Programming.
  • Foreign Language.
  • Web Development.

What can a 50 year old retrain as? ›

Retraining for a new career when you're in your 50s isn't nearly as scary as you might think. All you need to do is figure out what you want.
Starting a Business At 50 Ideas
  • Become an Event Manager.
  • Start as a Personal Trainer.
  • Join other ICB Bookkeepers.
  • Journey into Private Investigation.

What is a good career to start at 35? ›

Best Careers to Transition Into at 35
CareerJob OutlookAverage Salary
Heating, Air Conditioning, Refrigeration Mechanic and Installer (HVACR)5%$55,590
Computer Support Specialist9%$55,510
Massage Therapist32%$43,610
Nail Technician33%$27,870
1 more row
24 Jan 2022

What courses can you do in 3 months? ›

Top careers with three-month certificate programs
  • Medical billing and coding specialist.
  • Web designer.
  • HVAC technician.
  • Truck driver.
  • Licensed real estate agent.
  • IT support.
  • Brick mason.
  • Personal trainer.


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