Business Analytics Consultant - Remote Eligible at Presbyterian Healthcare Services (2023)


The Business Analytics Consultant supports portfolio management of reporting/analytics solutions across the business units in the analytics organization. Identify business issues/problems, form hypotheses, plan and conduct interviews, whiteboard sessions & perform reporting/analysis to synthesize conclusions, transform them into recommendations and develop a solution. Lead and manage small cross functional team to implement, test and deploy the approved reporting/analytics solution in response to the business (clinical/operational/financial) needs. Identify reporting/analytics improvement opportunities and provide proactive, consultative strategic solutions. Responsible for mentoring junior analysts as well as coordinating various reporting/analytics initiatives with end business users. Support reporting/analytics projects prioritization and planning as well as cconduct due diligence concerning business implications of planned solutions.

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Preferred Qualifications:

Skills highlighted (not in order of importance):

Strong SQL and SAS skills required
Subject matter expertise in healthcare revenue cycle
Familiarity with Epic HB, PB Revenue Data Model and experience querying the Epic Clarity database is strongly preferred
Ability to understand business requirements and translate these to technical specifications
Ability to code complex reports and data extracts, and perform appropriate QA of these
Manage relationships with external contractors and vendors from an Analytics perspective; this role will be dedicated to working with our partners on identifying diversified revenue streams.
Ability to effectively and professionally communicate with vendor partners and internal business stakeholders.
Ability to work on competing priorities without compromising the quality of work.
Collaborate to size potential revenue opportunities leveraging deep subject matter expertise.
Provide timeline estimates for completion of deliverables, and effectively manage to those timelines.

Types of projects they will work on:

Extracting complex data sets from Epic Clarity database for multiple vendor solutions in a timely manner
Ability to interface between Analytics and Revenue Cycle operations, partner with business to solve business problems, and incorporate insights into operations and workflow
Interacting with vendors and internal partners on specifications for data extracts
Infrastructure building, including but not limited to contributing to establishment of a standard code library for HB and PB, producing quality check documentation etc.

Other information:
SKILLS: Bachelors degree in a quantitative, business, or healthcare related subject. A Masters degree is highly preferred. Four or more years of combined experience in business intelligence, reporting and analytics preferably in a healthcare setting. Demonstrated project management skills as well as the ability to efficiently work and manage teams and resources. Experience working on complex analytical projects with diverse teams and developing data driven and outcome based initiatives to improve business decision making and operational efficiencies. Knowledge of health plan and delivery system operations, health care informatics, and healthcare benefits and terminology (e.g., care management). Understanding of operations in the Health Care industry and a strong acumen of business processes, including operations, delivery models and revenue models. Understanding of program evaluation life cycle, predictive modeling, data mining, and clinical best practices preferred. Content knowledge related to program outcomes evaluation, BI tools (e.g., BO), data visualizations tools (e.g., Tableau), statistical software such as SAS and Modeling techniques, as well as general health service research and outcomes reporting/analytics. Working knowledge of healthcare industry and healthcare information standards such as HL7, LOINC, FHIR, ICD 9/10 and CPT codes, industry standard groupers (e.g., ETGs, DRGs, DCGs, etc.) as well as of health care delivery system processes. Excellent written and oral communications is a MUST.


Consultation and Communication:
Ability to collaborate and partner with management, project managers, and IT to develop, implement and manage reporting/analytics portfolio with the vision & goals of specific Hub/Spoke core teams

Effective communication skills across the organization and at different levels, strategic thinking and actions to influence key stakeholders and business decisions

Support day-to-day consultation to business users and participate and contribute cross-functional project teams

Work with business stakeholders to identify business needs and support creation of the use cases and user stories satisfying those needs

Project Management and Execution:
Coordinate with other departments across the AO such as IM governance & EDW and support conceptualization and development of reporting/analytical methodologies, solutions and initiatives

Aid in the development of project plans and strategies as well as execute assigned project plans to deliver solutions in a timely manner

Support collaboration on roadmaps, dependencies, and execution plans across analytical units and with applicable teams in the organization

Manage the intake requests across the business units; track and monitor the work to ensure critical milestones are met, identify and report/escalate risks to management appropriately; manage stakeholder relations

Obtain data, direct/execute reporting/analysis, perform interpretations and conclusions, and prepare recommendations.

Assist in determining business needs by effectively conducting fact-finding interviews and leveraging various tools and analytical methods and then summarize findings in a coherent manner to develop and propose appropriate solution

Conduct research studies that include collecting data from various sources, analyzing, trending and presenting the findings and recommendations to management

Support translation of business requirements and unstructured business issues into data analytic problems

Perform overall program evaluations (i.e., planning-implementation-completion/analysis-reporting) and other assessments such as change management assessments, workflow optimization assessments, etc.

Training and Guidance:
Manage and support teams to structure data and analysis to analyze issues and proactively identify improvement opportunities

Responsible for the work flow management of analysts and ensuring reliability, integrity, and timeliness of end products

Support coordination of training for analysts in core and expanded business department

Thought Leadership:
Support in development of presentations/publications/point-of-views with senior leadership within the AO

Contribute towards and assist senior leadership in developing a year-end value story to demonstrate value of the team and their contribution to progress towards the AOs and PHSs goals


We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

Learn more about our employee benefits:

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

About Our Regional Delivery System

Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.
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